Our most-asked questions, from couples just like you.
FAQ
A life changing experience, including:
Two ~45 minute private sessions with a Guide.
Four 60 minute guided sessions via our Loveware.
A personalized roadmap catered to your relationship and goals.
Nearly unlimited questions, surprises, and more throughout the experience.
You should anticipate completing the entire experience in 6 weeks. However, this doesn't mean that you need to sign up immediately after purchasing - you can book your first session up to 30 days in the future, so there’s no rush.
Truthfully, we know there’s never a right or wrong time to start something new. We also know that your relationship matters and it’s important to prioritize it, especially during the times when life gets in the way. That’s why it is important for us to personally tailor the experience to your relationship, your goals, and your busy schedule.
Of course. There are two ways to purchase OURS...
You can trial the first two sessions of the experience for $50. If you like it and want to continue, it's another $450 to complete.
Alternatively, if you're ready to invest in your relationship now, you can save $100 and buy the entire experience for $400 (including 6 total sessions).
You can check out Hannah Seligson's account of her OURS experience in the New York Times here.
We work with the best relationship experts we know and our Guides are no exception. They’ve all been especially handpicked for their compassion, enthusiasm, and trailblazing relationship approach.
Each Guide has, at the very least, a Master's degree in some form of Therapy, Mental Health, or Counseling (e.g., a Master's of Marriage and Family Therapy, a Master's of Psychology, etc.). Highly qualified and personally vetted, think of them as your personal cheerleader who will be there for you, at every step of your journey to answer your questions, give advice, and integrate your learnings. They uniquely tailor your experience to ensure you’re getting the most out of what you’re looking for.
The OURS program is not couples therapy. The OURS program is a psycho-educational experience that will support you to connect with your partner, understand and build skills, and create plans for the future. Whereas, couples therapy is typically longer term and a more diagnostic experience that focuses on healing past traumas (inside and outside of the relationship) and issues to change destructive, often unconscious habits, overcoming betrayals and deep pain within the relationship and navigating conflict resulting from painful feelings. Couples therapy might also be used in conjunction to individual therapy for the treatment of a mental health diagnosis or concern.
While we aren't offering couples therapy at the moment, we do believe in it very strongly! If your Guide thinks you also need couples therapy, they are happy to refer you to someone we trust.
You'll complete a welcome survey (about 10 minutes) first, meet with your Guide live (~45 minutes), complete your 4 Loveware sessions (this is dependent on you; however, sessions tend to be completed in about an hour each), and meet with your Guide again (~45 minutes) for a total of about 6 hours, give or take.
3 steps...
Get started. Answer a few questions to see if you’re a good fit for the OURS program. Most OURS couples are proactive, looking for insight into their relationship, and excited to talk about something new.
Meet your Guide. If you’re a good match, we’ll reach out and introduce you to your Guide, a world-class expert who will be the center of your OURS journey. They will schedule a fun exploratory call to hear about where you’ve been as a couple and what you want in your relationship. Then your Guide will take what they've learned to map out how we can help you get there.
Start the OURS experience. The adventure begins. Through our research-backed proprietary program, we build a personalized experience for you and your partner to explore the big stuff together. You’ll use our special, relationship-building ‘Loveware’ tech to navigate guided exercises, bespoke discussion prompts, and so much more.
When your Guide meets with you, they will learn more about you and your partner to understand your relationship and relationship needs. After meeting, they will come up with a roadmap of sessions designed to help you discuss the topics you and your partner need to discuss the most. Each session includes:
- Conversation prompts
- Activities - like drawing, writing, and even a scavenger hunt or two
- Psychoeducation - this means that you'll learn alot!
- Planning exercises
Because the sessions are dependent on the couple, every roadmap is different, however you and your partner might end up talking about:
- Sex
- Your Family
- Finances
- Parenting
- Personal and Relationship Goals
- Boundaries
- Your relationship agreements
- Good Communication
- Compromise
- Household Tasks
- Dreams
- Values
- Spirituality
...and so much more!
Your guide is assigned to you based on the time you pick and their availability. But if you have any non-negotiables (e.g., experience with long-distance couples, a particular ethnic background) then we’ll make it happen.
Apparently you do! We appreciate your eye for details, we're the same way. You can use SECRET11 as a promo code during checkout for 11% off your purchase.
That's a weird question. And we love weird questions. See here.
Email us here and we'll see what we can do!
TLDR: We don’t currently submit claims to insurance, but we do get you started in 2 minutes or less with a world-class Guide and an incredible, structured experience that couples universally love.
We’ve also found that for most of our couples, the price of OURS is lower than what your required co-pay would be if you used insurance.